How intelligent automation improves the customer experience CMSWire’s Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today’s customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today’s complex customer, organizational and technical landscapes. Today’s rapid pace of disruptive change is shaping customer expectations and, accordingly, customer experience (CX) in ways that threaten to leave less agile brands behind. Beyond scalability, composable commerce platforms offer many other benefits, making them a top consideration for CIOs looking […]